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FAQs

Your guide to the fine print details

Returning Customers

Need more prints

To reorder the same prints (or very minor changes), please go through and reorder the same product.  No need to fill out all the card details, just your name and a note saying you only need to reorder more prints.  Keep it easy.

Returning customer with updates

Returning customers who would like significant changes to photos and text should go through the ordering process and fill out the ordering form once again.

Photos

Size & Quality

Photos over 2500 pixels wide (or over 2 MB) are best for printing.  Photos may look fine on phone screens but printers need more information to print clear photos.

Photo tips

Photos taken with you in the center with plenty of white space (more solid color, or consistent color) work best.  This lets us add text to the photo easily.

Exchanges & Returns

Return Process

We do not offer returns on our products.  Before we print, we make sure everything is reviewed and approved by you.

Exchanges

Because the design is 100% checked off by you before sending to print, we do not offer free exchanges unless there are printer errors (i.e. ink marks).  If corrections need to be made after delivery of product, we will fix the design errors for free but ask you pay for printing and shipping.

Timeframes

Design Time

Your design will be ready for you to review within 3 business days of ordering.

Rushed 24-hour design time is included in expedited options at checkout.
5-Day Delivery (additional $60)
4-Day Delivery (additional $75)

Printing Time

Printing requires 2-4 business days to process.

Two-day printing is included in expedited options at checkout.
5-Day Delivery (additional $60)
4-Day Delivery (additional $75)

Shipping

Free standard shipping time is 1-6 business days.

Faster shipping methods are available with an additional charge at checkout page.
5-Day Delivery (additional $60) – Includes 2-day shipping
4-Day Delivery (additional $75) – Includes Next Day shipping

Total Time

Please allow 10 business days from placing order to delivery.

The quickest turnaround time is 4 days if 4-Day Delivery (additional $75) is selected at checkout.

Proofs

Revisions

Once ordered, please allow up to 3 business days to design proofs.  Three rounds of proof revision are included in the purchase price. Don’t worry, we make sure you have something you love before sending to the printer.

Paper Materials

Prayer Card Paper

Prayer cards are printed on 16-pt premium matte cover. Thicker paper available upon request with additional charge.

Not finding the help you need?

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